Effective: June 1, 2020
This Privacy Statement explains how Guidesly, Inc. and its affiliates (“Guidesly,” “we,” or “us”) collects and uses your personal information to provide our services to you. This Privacy Statement applies to personal information we collect when you use the Guidesly Service or when you otherwise interact with us. This Privacy Statement does not apply to websites, applications, or services that display or link to other privacy statements.
We may change this Privacy Statement from time to time. If we make changes, we will notify you by revising the date at the top of this page. If we make material changes, we will provide you with notice through the Services or through other means, such as email. We encourage you to review the Privacy Statement whenever you access the Services or otherwise interact with us to stay informed about our privacy practices and the ways in which you can exercise choice over these practices. The practices described in this Privacy Statement are subject to applicable laws in the locations in which we operate; this means that we only engage in the practices described below in a particular location if permitted under the laws of that location. Capitalized terms used but not defined in this Privacy Statement have the meanings given to them in the Terms of Service.
How Do We Collect and Use Your Information? How Do We Share Your Information? Information Security Information Retention Your Choices UK and European Economic Area Data Protection Rights California Privacy Rights and Notices Contact Us
The information we collect varies based on how you interact with us, which Services you use, and the choices you make. We collect and process information about you with your consent and/or as necessary to provide the products and services you use, operate our business, meet our contractual and legal obligations, protect the security of our systems and our customers, or fulfill other legitimate interests.
We collect information about you in various ways when you use our Services, including information you provide directly, information collected automatically, and information collected via third-party data sources.
When you are asked to provide information, you may decline. But if you choose not to provide information that is necessary for certain products or features, those products or features may not be available or function correctly.
The below sets forth how we may collect and use your personal information.
We collect information you provide directly to us, as follows:
Account Information Includes personal information we collect when you create an account, create or edit your profile, or list your preferences and services through the Guidesly Service. Account information includes your name, email address, postal address, phone number, date of birth, preferences, availability, and any other account-related information you choose to provide.
We use this information to • create and register your account on the Guidesly Service; • provide, maintain and improve our Services; • enable communications between you and other users of the Services; • send you technical notices, updates, security alerts and support and administrative messages; • present you with content that is relevant to you; • communicate with you about products, services, offers, promotions, rewards, and events offered by Guidesly and others, and provide news and information we think will be of interest to you.
Communication Information Includes the content of any communications you send and receive through the Services, such as messages or reviews (including private reviews), communications you send and receive when you participate in any other interactive features of the Services, or your communications to or from Guidesly (including the content of any recorded telephone calls).
We use this information to • provide, maintain and improve our Services; • detect, investigate and prevent fraudulent transactions and other illegal or unauthorized activities and protect the rights and property of Guidesly and others; • respond to your comments, questions and requests and provide customer service.
Content and Files Includes the profile photos, trip photos, location photos, social posts, videos, documents, and other files you record or upload through the Services.
We use this information to • create and register your account on the Guidesly Service; • provide, maintain and improve our Services; • enable communications between you and other users of the Services; • detect, investigate and prevent fraudulent transactions and other illegal or unauthorized activities and protect the rights and property of Guidesly and others.
Payment & Tax Information Includes payment information you provide to us, such as the amount and type of services purchased, the date and time of a transaction, and payment card information. (Payment card transactions are processed by our third-party payment processors.)
If you are a Service Provider, we and our third-party payment processors may also collect certain payment disbursement information to distribute your revenue from the Trip Services you provide via the Guidesly Service.
If you are a Service Provider, we may also collect your tax identification number.
We use this information to • facilitate and process transactions and send you related information, including booking and payment confirmations and tax documentation (where required); • facilitate revenue distribution to Service Providers and for related accounting purposes; • detect, investigate and prevent fraudulent transactions and other illegal or unauthorized activities and protect the rights and property of Guidesly and others.